1. Return Window We accept returns within 14 days of the delivery date. To be eligible for a return, the item must be:
- Unused and in the same condition as received
- In its original packaging
- Accompanied by proof of purchase (order number or receipt)
2. Non-Returnable Items The following items cannot be returned or exchanged:
- Custom-made or personalized products (including custom Perler bead designs)
- Opened or used DIY material packs / bead sets
- Items damaged due to customer misuse
- Sale / clearance items marked as final sale
- Digital products or downloadable patterns (if any)
3. How to Initiate a Return
- Contact our customer support within 14 days of delivery and provide your order number.
- We will review your request and reply with return instructions and a Return Authorization (if approved).
- Please do not ship the item back until you receive confirmation from us.
- Once we receive and inspect the returned item, we will process your refund or exchange.
4. Return Shipping Costs
- If the return is due to our error (wrong item, defective, or damaged in transit), we will cover the return shipping cost.
- For change-of-mind returns, the customer is responsible for the return shipping fee.
- We recommend using a trackable shipping method. We are not responsible for returns lost in transit.
5. Exchanges If you wish to exchange an item for a different size, color, or product:
- Contact us first to confirm availability.
- Follow the same return process.
- Once we receive the original item, we will ship the replacement.
- Additional shipping fees may apply depending on the new item and destination.
6. Refunds
- Approved refunds will be issued to the original payment method (credit card or PayPal).
- Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
- Shipping fees are non-refundable unless the return is due to our error.
7. Damaged or Defective Items If your order arrives damaged or defective:
- Please contact us within 7 days of delivery and provide clear photos of the item and packaging.
- We will arrange a replacement or full refund (including original shipping) at no extra cost to you.
8. Late or Missing Refunds If you haven’t received your refund after the processing time:
- Check your bank account or PayPal again.
- Contact your bank or payment provider — it may take extra time for the refund to post.
- If you still haven’t received it, please contact us with your order number.
9. Contact Us For any questions about returns or exchanges, please reach out to our support team. We’re happy to help.
